Corporate Flight Attendant Training Plan Evaluation
Corporate flight attendants have a new decision when selecting a firm for their cabin safety and service instruction. Alteon Education, LLC, a Boeing Business, launched a program in November 2003 for corporate flight attendants at their facility in Extended Beach, California. I was invited to participate in the class to get a far better idea about the training, their facility, and about Alteon itself and to share my findings with the aviation community through this web site.
In an sector peppered with instruction companies of varying sizes and capabilities, my very first thoughts about Alteon was that is was just a run-of-the-mill training agency. Alteon not only allayed my original misgivings, but they proved to me that all coaching organizations need to be carrying out the similar factor: operating with the FAA’s blessings beneath FAR Component 142. Indeed, Alteon’s plan could soon come to be the benchmark by which all education companies will be judged. This is good news for flight attendants who are confused or even mislead by some of the programs operating about the U.S.
I arrived in Extended Beach from JFK on a Sunday evening, picked up my rental car or truck and went to my space to prepare for my 7 a.m. Monday meeting with Alteon executives Jim Garner and Hal Collison. That morning, we toured the facility where I was capable to see their completely equipped coaching rooms sporting individual computer system operate stations complemented by the overhead media slideshow housing [certainly, while getting trained students could appear at the pull down screen or at their personal computer monitor to view the PowerPoint presentations]. On the ground floor of Alteon’s facility, I was brought to a room housing person flight simulators, each and every of which was for one particular Boeing product or another.
By eight a.m. the remaining five students arrived and I settled down with them in a training room to begin the class. Right after brief introductions, Kathy Cummins was introduced as our service instructor for the first day’s class. The Corporate College of Etiquette was chosen by Alteon to offer the service side of the coaching the 1st day. The middle 3 days was all Alteon-run education. San Diego CPR was selected to give the in-flight medical, CPR, and AED instruction on Friday. When I inquired as to why Alteon outsourced portions of their five-day plan, Hal Collison, Director, Flight Coaching, for Alteon declared, “We focus on what we are experts at and do best. The other portions of the course are outsourced to the very very best professionals in their field with years of expertise and access to the most current course content material and education materials.”
Kathy’s session started with a discussion on dispatching a trip. Covered material included the actions behind the scheduling and releasing of an aircraft for flight crewmember assignments show occasions and reporting occasions aircraft, flight and passenger data and arranging for catering and supplies. Students previewed a dispatcher’s checklist and discussed preparing for a six leg international trip applying an actual trip sheet to determine what meals service was required and where.
Following two hours of classroom teaching, it was all hands on training for most of the rest of the day. Students boarded a company van and headed south to John Wayne Airport in Orange County for the executive service education portion of the plan. The class toured Signature’s FBO exactly where we positioned the catering order placed earlier with Air Gourmet. Just after a discussion about refrigeration, we took the order outdoors to the waiting International Express which was graciously offered to us for the day by Monarch Charters. When we boarded the aircraft I was pleasantly surprised to see that we had full access to the galley and cabin whereby we were able to really heat the food as well as preserve the aircraft cool for the “passengers.”
Kathy gave the students a trip situation to function with and we went via all the pre-departure procedures such as, passenger arrival take-off meal and wine service in-flight procedures before and soon after landing and aircraft cleaning procedures. By mid-afternoon with our in-flight service portion of the education behind us we returned to Lengthy Beach for added classroom coaching covering contracts and flight attendant company preparation material. Somehow we managed to squeeze in what seemed like two days of training into a single day. By training room rental Singapore p.m. the class was more than and the service training portion of the plan was behind us.
Pattie Adams took more than the class on Tuesday and for the next 3 days was tasked with guiding the class through the applicable FARs crewmember duties and procedures safety hazmat and far more. As a backgrounder, Pattie was a single of the chief creators of Alteon’s new system, drawing on her encounter as a contract corporate flight attendant as properly as a commercial flight attendant, purser and instructor with United Airlines. Pattie’s practical experience in the corporate and industrial arenas was valuable as she skillfully translated the language and procedural variations among the two arenas, something that was not lost on these in the class who had been new to corporate aviation, but possessed industrial knowledge only.
Because instruction was carried out at Alteon’s Lengthy Beach facility, guest speakers from inside the firm had been brought in to go over some of the highly technical aspects of flying. Palermo Gabriel discussed the mechanics of flight and Dick Bloomberg covered the aircraft systems, especially what takes place in the cockpit. Dick also gave the students a thrilling SIM ride, a regular worth added feature for those attending this coaching plan.
The third day of training covered turbulence and decompression and was followed by hands on practice of oxygen units and, later, aircraft doors, emergency exits and equipment. Slides and photographs of the a variety of configurations located on the Gulfstreams, Bombardiers/Worldwide Express/ Challengers, and Falcons were covered as properly as for the BBJ and Boeing’s newest corporate entry, the 717 Enterprise Express. Particularly valuable to the class was the separate binder that we have been offered for Emergency Checklists this Jeppesen size manual could conveniently be taken on trips, which is what Pattie encouraged students to do.
By Thursday, we were all eager to leave the classroom for hands on activity we had been not disappointed. Immediately after a classroom discussion on how fires begin, we filed outdoors, donned private breathing equipment (PBE) and practiced fire fighting procedures. Quickly immediately after lunch the class boarded the cabin trainer and spent a number of hours part playing. The day was capped off with a trip to the neighborhood hotel’s outside pool for ditching procedures and workouts.